nustatgame Privacy Policy

1. Introduction & Scope

This Privacy Policy describes the data practices of nustatgame ("nustatgame", "We", "Us", "Our") in connection with your use of the nustatgame online casino and sports betting platform accessible at nustatgame.app (the "Platform"). It applies to all personal data collected from registered players, website visitors, and individuals who contact our support team.

By registering an account on nustatgame, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not register an account or use the Platform.

This Privacy Policy should be read together with nustatgame's Terms & Conditions and any other policies or notices we issue in connection with the Platform.

2. Data Controller Information

nustatgame acts as the Data Controller in respect of personal data collected through the Platform. As Data Controller, nustatgame determines the purposes and means of processing your personal data. All data subject requests, privacy-related queries, and complaints may be directed to nustatgame's designated Data Protection Officer via the support contact information published on the Platform.

3. Personal Data We Collect

nustatgame collects the following categories of personal data:

• Registration Data: Full name, date of birth, email address, Philippine mobile number (09XX format), and country of residence provided during account registration.
• Identity Verification (KYC) Data: Government-issued photo identification (Philippine passport, UMID, driver's licence, SSS ID, or PhilSys national ID), proof of address documents, and proof of payment method ownership, where required under our KYC procedures.
• Financial Data: Deposit and withdrawal transaction records, payment method details (GCash account reference, Maya account reference, bank account identifiers, or cryptocurrency wallet addresses), and transaction history.
• Gaming Activity Data: Game session records, bet history, win/loss records, bonus usage, and responsible gaming tool usage.
• Communications Data: Records of support chat conversations, emails, and feedback submitted through the Platform.
• Technical & Usage Data: IP address, device type, browser type and version, operating system, session timestamps, pages visited, and referring URLs.
• Preference Data: Language preferences, notification settings, and responsible gaming limit settings.

4. How We Collect Personal Data

nustatgame collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or otherwise interact with the Platform.
• Automatically: Through cookies, log files, and similar tracking technologies as you browse and use the Platform.
• From third parties: From identity verification service providers, payment processors (including GCash and Maya), fraud prevention services, and regulatory bodies where required by law.

5. How We Use Your Personal Data

nustatgame uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your nustatgame account.
• Identity verification: To verify your identity, age (21+ requirement), and eligibility to use the Platform in compliance with Philippine law.
• Payment processing: To process deposits and withdrawals via GCash, Maya, BDO, BPI, USDT, and other accepted payment methods.
• Platform operation: To deliver games, process bets, calculate winnings, apply bonuses, and provide all core Platform services.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 Filipino support team.
• Legal and regulatory compliance: To meet obligations under the Philippine Data Privacy Act, Anti-Money Laundering Act, and applicable gaming regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account compromise, and misuse of the Platform.
• Responsible gaming: To monitor gaming patterns, administer responsible gaming tools including deposit limits, session limits, and self-exclusion requests.
• Platform improvement: To analyse usage patterns and improve the Platform's features, performance, and user experience.
• Marketing communications: To send you promotions, bonus offers, and updates about nustatgame — where you have provided your consent. You may opt out of marketing communications at any time through your account settings.

6. Legal Basis for Processing

nustatgame processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account administration, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including identity verification, AML/KYC requirements, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improvement of services, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time.

7. Sharing Your Personal Data

nustatgame does not sell your personal data. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment processors: GCash, Maya, BDO, BPI, Metrobank, and other payment service providers to process your transactions.
• Identity verification providers: Third-party KYC and AML screening service providers engaged to verify your identity and comply with regulatory requirements.
• Game providers: Third-party game software providers who supply live dealer games, slots, and other content on the Platform, to the extent necessary for game delivery and integrity.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and IT service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Philippine government agencies, regulators, or law enforcement bodies where required by law, court order, or regulatory direction.
• Professional advisers: Legal, accounting, and auditing professionals under obligations of confidentiality.

All third-party processors engaged by nustatgame are required to handle personal data in accordance with applicable data protection law and nustatgame's data processing requirements.

8. International Data Transfers

nustatgame's primary operations are based in and directed at the Philippines. Where personal data is transferred to service providers or infrastructure located outside the Philippines, nustatgame ensures that appropriate safeguards are in place, consistent with the requirements of the Philippine Data Privacy Act and the regulations of the National Privacy Commission, to ensure your personal data receives an equivalent level of protection.

9. Data Security

nustatgame implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• Encryption of sensitive data fields at rest;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security assessments and penetration testing;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Incident response procedures for detecting and responding to data security events.

While nustatgame takes all reasonable steps to protect your data, no data transmission over the internet is entirely secure. You are responsible for maintaining the security of your account login credentials. nustatgame will never ask for your password via email, SMS, or chat.

10. Data Retention

10.1 nustatgame retains your personal data for as long as your account is active and for such additional periods as required by applicable Philippine law, including:

• Anti-Money Laundering Act (AMLA): transaction and identity records for a minimum of five (5) years following the relevant transaction;
• Tax obligations: financial records as required under Bureau of Internal Revenue regulations;
• Gaming regulation requirements: as specified by applicable gaming regulatory frameworks.

10.2 Where retention is no longer required by law or legitimate business need, nustatgame will securely delete or anonymise personal data in a manner that prevents reconstruction of the original information.

11. Cookies & Tracking Technologies

nustatgame uses cookies and similar technologies including local storage, pixel tags, and session identifiers to operate the Platform, remember your preferences, maintain your session, and analyse usage patterns. The categories of cookies we use include:

• Strictly necessary cookies: Required for core Platform functionality including login sessions, security, and payment flows. These cannot be disabled without impairing Platform operation.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits, and display preferences.
• Analytics cookies: Collect aggregated data about how players interact with the Platform, used to improve performance and user experience. This data is processed in aggregate and is not used to identify individual players for marketing purposes.

You can control non-essential cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Platform, including staying logged in between sessions.

12. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by nustatgame:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data nustatgame holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. Many details can be updated directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to certain processing activities, including direct marketing communications.
• Right to data portability: You may request a copy of personal data you have provided to nustatgame in a structured, machine-readable format.
• Right to lodge a complaint: You may lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact nustatgame via Live Chat or the support email address published on the Platform. We will respond to all verified data subject requests within 15 business days.

13. Children's Privacy

nustatgame is strictly for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we discover or have reason to believe that an account has been registered by a person under 21, we will immediately suspend that account, delete associated personal data to the extent permitted by law, and report the matter as required by applicable regulations. If you believe a minor has registered on nustatgame, please contact our support team immediately.

14. Third-Party Links

The nustatgame Platform may contain references to third-party services, such as payment processors (GCash, Maya) and game providers. nustatgame is not responsible for the privacy practices of third-party websites or services. When you interact with a third-party service linked from or integrated within nustatgame, that third party's own privacy policy will govern the collection and use of your personal data.

15. Changes to This Policy

nustatgame may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable law. Material changes will be communicated to registered players via the email address on their account and/or a prominent notice on the Platform prior to the changes taking effect. The effective date at the top of this document indicates when the current version was last updated. Your continued use of the Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

16. Contact & Complaints

For privacy-related inquiries, data subject requests, or complaints regarding nustatgame's data practices, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 through the nustatgame Platform — average response time under 5 minutes.
• Email: [email protected] (displayed as plain text — not a clickable link)

If you are not satisfied with nustatgame's response to your privacy complaint, you have the right to escalate the matter to the Philippine National Privacy Commission (NPC) at privacy.gov.ph.